Terms of service

Welcome to our independent website. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer/User") and our store ("We/Us/Our") regarding your purchase and use of our CIGS solar series products (including but not limited to solar panels, solar awnings, solar patio umbrellas, and solar chargers) and the related services provided by our website. By accessing, browsing, or making a purchase on our website, you agree to be bound by these Terms, as well as our Refund & Exchange Policy and Privacy Policy. Please read these Terms carefully before proceeding.

1. Acceptance of Terms

By using our website, creating an account (if applicable), or placing an order for our CIGS solar products, you confirm that you are at least 18 years old, have the legal capacity to enter into this agreement, and fully accept all terms and conditions outlined herein. If you do not agree with any part of these Terms, you must not use our website or purchase our products. We reserve the right to update or modify these Terms from time to time without prior notice; the updated Terms will take effect immediately upon posting on our website. It is your responsibility to review these Terms regularly, and continued use of our website or services after updates constitutes your acceptance of the revised Terms.

2. Product and Service Description

We strive to provide accurate and detailed descriptions of our CIGS solar products, including specifications, functions, and usage guidelines, on our website. However, we do not guarantee that all product descriptions, images, or information are 100% error-free, complete, or up-to-date—minor discrepancies may occur due to technical limitations, product upgrades, or typographical errors. All product images are for reference only, and the actual product appearance, color, and details shall prevail. We reserve the right to modify product specifications, pricing, and availability without prior notice, and we shall not be liable for any inconvenience caused by such modifications.

Our services include product sales, order processing, shipping, after-sales support, and technical consultation related to CIGS solar products. We will make reasonable efforts to ensure the smooth operation of our website and the timely provision of services, but we do not guarantee uninterrupted, error-free service due to factors beyond our control (e.g., network failures, server issues, natural disasters).

3. Order Placement and Payment

When you place an order on our website, you agree to provide accurate, complete, and truthful information (including shipping address, contact details, and payment information). By submitting an order, you confirm that you intend to purchase the selected CIGS solar products at the specified price, including any applicable taxes, shipping fees, and other additional charges. We reserve the right to reject or cancel any order for reasonable reasons, including but not limited to: product out of stock, incorrect pricing, suspected fraud, or incomplete/incorrect order information. If your order is canceled after payment, we will process a full refund to your original payment method within 5-7 business days.

You agree to pay all fees associated with your order in full at the time of purchase. We accept the payment methods specified on our website, and all payments are processed securely using SSL encryption technology to protect your payment information. You are responsible for any additional fees or charges incurred due to incorrect payment information, failed payments, or chargebacks.

4. Shipping and Delivery

We will arrange shipping for your order within the time frame specified on the product page or order confirmation. Shipping times vary based on your location and the selected shipping method, and we will provide a tracking number once your order is shipped. You agree to provide a valid and accurate shipping address; we shall not be liable for delayed delivery, lost packages, or damage caused by incorrect or incomplete shipping information. Any customs duties, taxes, or fees imposed by your country/region are the sole responsibility of you, the customer.

We take reasonable precautions to ensure that your CIGS solar products are properly packaged to avoid damage during transportation. However, we shall not be liable for any damage caused by the shipping carrier. If you receive a damaged package, please contact our customer service within 48 hours of delivery with photos/videos of the package and product damage for verification and processing.

5. User Responsibilities

When using our website and purchasing our products, you agree to: (a) Use our website for legitimate purposes only, and not engage in any illegal, fraudulent, or harmful activities; (b) Provide accurate and truthful information when placing orders or creating an account (if applicable); (c) Keep your account information (if applicable) confidential, and be fully responsible for all activities conducted under your account; (d) Use our CIGS solar products in accordance with the user manual and applicable laws, and not modify, disassemble, or misuse the products; (e) Respect our intellectual property rights and not copy, reproduce, or distribute our website content, product images, or trademarks without our prior written permission.

6. Intellectual Property Rights

All intellectual property rights related to our website, product designs, trademarks, logos, product descriptions, images, and CIGS solar technology are owned by our store. You are granted a limited, non-transferable, non-exclusive license to use our website and view the content for personal, non-commercial purposes only. You may not use, copy, modify, or distribute any of our intellectual property without our explicit written permission. Any unauthorized use of our intellectual property may result in legal action.

7. Limitation of Liability

To the maximum extent permitted by applicable law, our store shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, products, or services, including but not limited to: damage to property, loss of use, loss of profits, or personal injury (except where caused by our intentional misconduct or gross negligence). We shall not be liable for any product damage caused by improper use, modification, disassembly, natural disasters, or third-party actions.

Our liability for any claims related to our products or services shall not exceed the total amount you paid for the relevant product. This limitation of liability applies regardless of the legal theory (contract, tort, or otherwise) on which the claim is based.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, store, and protect your personal data (including order information, contact details, and payment information) in compliance with GDPR, CCPA, and other applicable privacy laws. By using our website or purchasing our products, you agree to the collection and use of your personal information in accordance with our Privacy Policy.

9. Termination

We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice, if you violate any of these Terms, engage in fraudulent or illegal activities, or if we determine that your use of our website or services may harm our store or other users. Upon termination, you shall cease all use of our website and services, and we shall not be liable for any losses incurred due to such termination. You may also terminate your account (if applicable) at any time by contacting our customer service.

10. Dispute Resolution

Any disputes arising from these Terms, your purchase of our CIGS solar products, or our services shall first be resolved through friendly negotiation between you and our store. If negotiation fails, the dispute shall be submitted to the competent court in our store’s jurisdiction for resolution. These Terms shall be governed by and construed in accordance with the laws of our store’s jurisdiction, excluding conflict of law principles.

11. Miscellaneous

These Terms, together with our Refund & Exchange Policy and Privacy Policy, constitute the entire agreement between you and our store regarding your use of our website and products, and supersede all prior or contemporaneous agreements, representations, or understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. We may assign these Terms to a third party at our discretion, and such assignment shall bind you. You may not assign these Terms without our prior written permission.

If you have any questions or concerns about these Terms, please contact our customer service via email: support@hitdesire.com.