Legal notice

Legal Disclaimer
This Legal Disclaimer ("Disclaimer") is a legally binding agreement between you ("Customer/User") and our store ("We/Us/Our") and applies to all your interactions with our independent website, including but not limited to browsing, purchasing our CIGS solar series products (solar panels, solar awnings, solar patio umbrellas, solar chargers, etc.), and using our related services. By accessing our website or making a purchase, you acknowledge that you have read, understood, and fully agree to be bound by all terms of this Disclaimer. This Disclaimer is independent of our Shipping Policy, Terms of Service, and Refund & Exchange Policy, and shall prevail in case of any conflict between the provisions of this Disclaimer and other policies, to the extent permitted by applicable law.

1. General Provisions

Our store operates in compliance with applicable international trade laws, export control regulations, and the laws of our jurisdiction. We strive to provide accurate, up-to-date information about our CIGS solar products and services on our website, but we do not guarantee the absolute accuracy, completeness, or timeliness of such information. All product descriptions, specifications, and images are for reference only; the actual product shall prevail. We reserve the right to modify product specifications, pricing, and service details without prior notice, and shall not be liable for any inconvenience or loss caused by such modifications.
As a cross-border e-commerce operator, we strictly abide by the relevant regulations on cross-border e-commerce retail import supervision, and ensure that all our CIGS solar products meet the requirements of the "Cross-Border E-Commerce Retail Import Commodity List" and are for personal use only. We shall fulfill the obligation of truthfully declaring to the customs and provide necessary customs documents to facilitate customs clearance.

2. Liability Limitation

To the maximum extent permitted by applicable law, our store shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, purchase of our CIGS solar products, or use of our services. This includes, but is not limited to, damages caused by: (a) shipping delays, lost packages, or damaged products due to factors beyond our reasonable control (customs delays, weather conditions, natural disasters, carrier errors, force majeure, etc.); (b) improper use, modification, or disassembly of our products by you; (c) incorrect or incomplete information provided by you (including but not limited to shipping address, contact details); (d) technical failures, network interruptions, or system errors of the website; (e) third-party acts or omissions.
Our total liability for any claims related to our products, website, or services shall not exceed the total amount you paid for the relevant product or service. This limitation of liability applies regardless of the legal theory (contract, tort, or otherwise) on which the claim is based. Nothing in this Disclaimer shall exclude or limit our liability for intentional misconduct, gross negligence, or damages that cannot be excluded by applicable law.

3. Compliance with Laws and Regulations

You agree to comply with all applicable laws, regulations, and export control requirements when purchasing, importing, and using our CIGS solar products, including but not limited to China’s Export Control Law, the U.S. Export Administration Regulations, the EU’s Dual-Use Items Export Control Regulations, and the relevant laws and regulations of your destination country/region. You shall be solely responsible for ensuring that our products are permitted to be imported into your country/region and used in compliance with local laws. We shall not be liable for any penalties, fines, delays, or other losses caused by your failure to comply with such laws and regulations.
Our CIGS solar products comply with the "Photovoltaic Manufacturing Industry Specifications" and relevant national quality and safety standards, with the photoelectric conversion efficiency meeting the industry requirements. We assume the main responsibility for product quality and safety, and establish a sound quality traceability system to ensure the quality of products leaving the factory.

4. Prohibited Items and Behaviors

We reserve the right to refuse any order or service that violates applicable laws, regulations, or this Disclaimer. Prohibited items include but are not limited to: dangerous goods, illegal items, counterfeit products, infringing products, or items that violate international trade regulations. Prohibited behaviors include but are not limited to: (a) providing false information (including but not limited to order information, personal information); (b) engaging in fraudulent activities (including but not limited to false orders, chargebacks without just cause); (c) modifying, disassembling, or tampering with our products without authorization; (d) infringing our intellectual property rights; (e) using our website or services for illegal or harmful purposes.
If you engage in any prohibited behaviors or ship prohibited items without our knowledge, you shall bear all resulting losses, liabilities, and legal consequences, including but not limited to fines, penalties, and damage to our store’s reputation. We reserve the right to pursue legal liability against you for any such violations.

5. Intellectual Property Rights

All intellectual property rights related to our website, CIGS solar products, product designs, trademarks, logos, product descriptions, images, and related technologies are owned by our store. This includes but is not limited to copyrights, trademarks, patents, and trade secrets. You are granted a limited, non-transferable, non-exclusive license to use our website and view the content for personal, non-commercial purposes only.
You shall not use, copy, reproduce, modify, distribute, or display any of our intellectual property without our prior written permission. Any unauthorized use of our intellectual property may result in legal action, including but not limited to claims for damages and injunctive relief. We shall not be liable for any infringement claims arising from your unauthorized use of our intellectual property or third-party intellectual property.

6. User Responsibilities

When using our website and purchasing our products, you agree to: (a) provide accurate, complete, and truthful information (including order information, shipping address, contact details); (b) use our products in accordance with the user manual and applicable laws, and not modify, disassemble, or misuse the products; (c) keep your account information (if applicable) confidential and be fully responsible for all activities conducted under your account; (d) comply with all applicable laws, regulations, and this Disclaimer; (e) bear all risks arising from your use of our website and products, including but not limited to risks related to product use, shipping, and customs clearance.
You acknowledge that our CIGS solar products meet the quality and safety standards of the country of origin, but there may be differences from the standards of your destination country/region, and you shall bear the relevant risks independently. You shall not resell the products purchased through our website for commercial purposes, and shall bear the corresponding legal responsibilities if you violate this provision.

7. Policy Modifications and Termination

We reserve the right to update, modify, or terminate this Disclaimer at any time without prior notice. The updated version shall take effect immediately upon posting on our website. Your continued use of our website, purchase of our products, or use of our services after the modifications constitute your acceptance of the revised Disclaimer. It is your responsibility to review this Disclaimer regularly to stay informed of any changes.
We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice, if you violate any terms of this Disclaimer, engage in illegal or fraudulent activities, or if we determine that your use may harm our store or other users. Upon termination, you shall cease all use of our website and services, and we shall not be liable for any losses incurred due to such termination.

8. Dispute Resolution

Any disputes arising from this Disclaimer, your purchase of our CIGS solar products, or our services shall first be resolved through friendly negotiation between you and our store. If negotiation fails, the dispute shall be submitted to the competent court in our store’s jurisdiction for resolution, excluding conflict of law principles. This Disclaimer shall be governed by and construed in accordance with the laws of our store’s jurisdiction.

9. Miscellaneous

This Disclaimer constitutes the entire agreement between you and our store regarding the matters covered herein, and supersedes all prior or contemporaneous agreements, representations, or understandings. If any provision of this Disclaimer is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. We may assign this Disclaimer to a third party at our discretion, and such assignment shall bind you. You may not assign this Disclaimer without our prior written permission.
If you have any questions or concerns about this Legal Disclaimer, please contact our customer service team via email: support@hitdesire.com.